Hi, I’m Katharine! I’m the Director of Operations at NFI Solutions.

At the core of my work is a simple mission: create stability behind the scenes so others can succeed confidently. I believe strong operations are about more than processes — they’re about people, communication, and accountability.

Seoul born and Minnesota raised, resilience and loyalty are central to who I am — reinforced by years of supporting Minnesota sports teams. Staying committed through ups and downs has shaped my leadership style: steady, solutions-focused, and built for the long game.

At NFI, we’re building something meaningful — supporting agents, strengthening relationships, and continuously improving how we serve. I’m energized by building the operational foundation that empowers our agents, strengthens our teams, and drives sustainable growth.